Q: What payment methods are available for purchasing shoes?
A: We accept major credit cards (Visa, Mastercard), digital payment platforms (PayPal, Stripe), and other secure methods. At checkout, enter your card details for encrypted, PCI-DSS compliant transactions to safeguard your financial information—ensuring a safe and seamless purchase experience for all footwear.
Sizing & Fit-Related Questions
Q: How do I determine the correct shoe size?
A: Refer to the detailed size chart on each product page, which includes foot-length measurements and width guidelines. For personalized advice—such as selecting the ideal fit for wide feet or between sizes—contact our customer service team at [email protected] for tailored recommendations.
Order-Related Questions
Q: Can I cancel my shoe order?
A: Yes, but only if the order hasn’t shipped. Cancel before dispatch for a full refund. Post-shipment, follow our return policy for unworn, unused items in original packaging.
Q: Can I modify my order after placing it?
A: Contact [email protected] immediately. Modifications (e.g., size, color, quantity) are possible only if the order hasn’t shipped.
Q: How long until my shoes arrive?
A: Total delivery time = 1–2 business days (processing) + 7–14 business days (shipping) = 8–16 business days for all destinations. Express shipping options are available for urgent needs.
Q: Can I track my order?
A: Yes. A tracking number is emailed upon shipment. Use it to monitor real-time updates via our “Track Order” feature on the website.
Return & Refund-Related Questions
Q: Can I return shoes if unsatisfied or if they don’t fit?
A: Returns are accepted within 30 days if the item is unworn, undamaged, and in its original packaging. We cover return shipping for defects, wrong items, or sizing issues; customers bear costs for change-of-mind returns. For hygiene reasons, shoes that show signs of outdoor wear may not be eligible for return.
Q: How long does a refund take?
A: Refunds process within 7 business days after return verification, depending on your payment provider.
Contact Us
For further assistance:
Address: UNIT 60 3/F YAU LEE CTR NO.45 HOI YUEN RD KWUN TONG HONG KONG
Telephone: +852 68759316 (Available Monday–Friday, 08:00–17:00 UTC +8)
Email: [email protected]
Working Hours: Monday–Friday, 08:00–17:00 (UTC +8)
We respond within 24 hours on business days.